Shipping & Returns

 

Returns & Exchanges

Our Customers are our business and we want to ensure that every order meets your expectations. If for any reason, you are not happy with your order, let us know and we will be happy to offer you a refund or exchange for your merchandise. Returns and Exchanges are only available on items that have not been customized.

 Within 30 days from original date of purchase, unused items may be returned for credit, exchange or refund, less shipping fees. All returned products must be received in the original packaging, in completely resalable condition, within 30 days of purchase. All gift orders can be returned for store credit for the recipient or refunded to the credit card used for the initial purchase. Once we receive the returned merchandise into our warehouse, we will credit your account within 10 business days and notify you via email. Shipping charges are not refundable unless you order was delivered after 30 days (does not apply to backorders) or an Express shipments not delivered within the specified time frame.

 If your order was Damaged, or Missing Items when you received it, please contact Customer Service and we will make sure it is replaced at no cost to you.

 If your product is not what you were looking for and you would like to exchange it, our Customer Service reps would be happy to assist you. Return your merchandise using our easy and convenient return process, and order your new merchandise at the same time by calling our Customer Service center. We will bill your credit card for the new merchandise and refund your credit card for the returned merchandise as soon as we receive it into our warehouse. All exchanges will be processed as standard shipping at the current cost posted on our website.

If you wish to return an item for a refund, you can log into your Account and print out a Return Authorization Form to be included with your returned item. Or check your packing slip for the return address and instructions.

 Shop beyond your expectations at Petsfuture.com

 
Shipping

Canada and USA: Placed orders are shipped from our warehouse within 48 hours target via Canada Post  Regular or Expedited Service.  If you live locally, you may want to pick up your order. .
 
Standard Shipping Charges To Canadian Destinations
CP Expedited Service
ON, QC
CP Expedited Service
AB, BC, MB, PEI, NB, NF, NS, SK
CP Expedited Service
NT, Nunavut, YT
Up to $99.99
$6.99
$6.99
$16.00
$100 and over
FREE
FREE
$16.00
 
Express Shipping Charges To Canadian Destinations
CP Xpresspost Service
ON, QC
CP Xpresspost Service
AB, BC, MB, PEI, NB, NF, NS, SK
CP Xpresspost Service
NT, Nunavut, YT
Any price
$10.00
$18.00
$30.00

 

Shipping Charges To US Destinations
(except Alaska & Hawaii)
CP Expedited Service
CP Xpresspost Service
Any price
$18.00
$40.00
Shipping Charges To US Destinations (Non-Tracking)
(except Alaska & Hawaii)
CP Regular Service
CP Xpresspost Service
Any price
$12.00
N/A

 

Shipping charges may be higher for heavy or oversized shipments or very remote destinations.
Approximate delivery times for major Canadian Centers and U.S.

3-5 business days  Major cities in Ontario and Quebec
5-7 business days  Major cities in all other provinces in Canada
6-10 business days  Rural locations in Canada
6-12 business days  Most U.S. locations (CP Expedited or CP Regular)

International Shipping: Placed orders are shipped from our warehouse within 48 hours target via Canada Post. The cost of shipping will be calculated at Check Out  
 The return address for any packages or letters you may receive is:
201 Southvale Drive Vaughan, Ontario L6A 0Z1 Canada
 
U.S. or International Customers  will not be charged Canadian federal or provincial taxes on items or shipping.
 
Please note all orders are charged in Canadian dollars. Rates subject to change and will vary with different credit card companies.



 

 

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